Clear rules for using Vekso.

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of the Vekso website, mobile application, customer services, seller services and related offerings (collectively, the “Platform”). By accessing, registering for or using the Platform, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, you must not use the Platform.

2. Eligibility and Accounts

• You must be legally capable of entering into a binding contract under applicable law.
• You must provide accurate, current and complete information during registration.
• You are responsible for safeguarding your login credentials and all activity under your account.
• You must promptly notify us if you suspect unauthorised use of your account.
• We may request identity, business, tax, bank or address verification before enabling certain features.

3. Vekso's Marketplace Role

Vekso provides a technology platform that connects customers with participating retailers and sellers. Unless expressly stated otherwise, the seller is responsible for the products listed, including their description, price, availability, quality, legality, warranty and fulfilment.

Vekso may facilitate discovery, ordering, payment, delivery coordination, customer support and returns. The exact contracting arrangement may depend on the product, seller and transaction.

4. Product Listings, Pricing and Orders

• Product images and descriptions are for reference and may vary slightly from the delivered item.
• Prices, discounts, taxes, delivery charges and availability may change before an order is confirmed.
• An order is an offer to purchase and may be accepted, rejected or cancelled due to stock, pricing, payment, verification, delivery or compliance issues.
• Obvious pricing or listing errors may be corrected, and affected orders may be cancelled with an appropriate refund.
• Quantity limits may apply to prevent misuse, resale or stock manipulation.

5. Payments

Payments may be processed through third-party payment gateways. You agree to provide valid payment information and authorise the applicable charges, including product price, taxes, delivery charges and other disclosed fees.

Payment success shown by your bank does not by itself guarantee order confirmation. Where a payment is received for an unconfirmed or cancelled order, the amount will be processed for refund in accordance with the applicable payment provider's timelines.

6. Delivery and Collection

Delivery estimates are indicative and may be affected by seller readiness, product availability, traffic, weather, address accuracy, customer availability or events beyond reasonable control. You must provide a complete and accurate address and remain available to receive the order.

Risk and title may pass in accordance with the seller's applicable terms and the nature of the transaction. Failed delivery caused by incorrect details or customer unavailability may attract additional charges.

7. Returns, Replacements, Cancellations and Refunds

Eligibility depends on the product category, seller policy, condition of the item, reason for return and applicable law. Certain products may be non-returnable for hygiene, safety, perishability, customisation, licensing or other reasons disclosed before purchase.

• Raise return or replacement requests within the period displayed for the product or order.
• Keep the product, packaging, accessories, invoice and tags intact where required.
• Refunds will ordinarily be made to the original payment method or another permitted method.
• Vekso or the seller may inspect returned items before approving a refund or replacement.

8. Seller Obligations

Sellers must maintain valid registrations, licences and tax compliance; provide accurate listings; sell only lawful and genuine products; honour confirmed orders; maintain appropriate inventory; issue invoices; comply with consumer protection requirements; protect customer information; and follow Vekso's operational, delivery, return and quality standards.

Vekso may suspend listings, withhold settlements, seek documents or terminate seller access where fraud, counterfeit goods, repeated cancellations, customer harm, legal violations or policy breaches are suspected.

9. Prohibited Conduct

You must not:

• Use the Platform for unlawful, fraudulent, abusive or misleading activity.
• Interfere with security, functionality, networks or other users.
• Upload malware, scrape data, reverse engineer the Platform or bypass access controls.
• Impersonate another person or submit false reviews, claims or verification documents.
• Buy or sell prohibited, counterfeit, stolen, unsafe or restricted products.
• Misuse offers, coupons, referrals, refunds, chargebacks or multiple accounts.

10. Intellectual Property and User Content

The Platform, branding, software, designs, text, graphics, logos and related materials are owned by or licensed to Vekso and are protected by applicable intellectual property laws.

Where you submit reviews, images, listings or other content, you represent that you have the right to use it and grant Vekso a non-exclusive, worldwide, royalty-free licence to host, reproduce, display and use it for operating and promoting the Platform, subject to applicable law.

11. Disclaimers and Limitation of Liability

The Platform is provided on an “as available” basis. To the extent permitted by law, Vekso does not guarantee uninterrupted access, exact delivery times, continuous availability of every product or complete freedom from errors or third-party misconduct.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded. Subject to that, Vekso will not be liable for indirect, incidental, special or consequential losses, loss of profit, loss of data or business interruption arising from use of the Platform.

12. Indemnity

You agree to indemnify and hold Vekso, its affiliates, officers, employees and service providers harmless from claims, losses, liabilities and reasonable costs arising from your unlawful use of the Platform, breach of these Terms, infringement of third-party rights or, for sellers, products and listings supplied through the Platform.

13. Suspension and Termination

We may restrict, suspend or terminate access, cancel orders, remove listings or take other reasonable action where necessary to protect customers, sellers, Vekso or the public; prevent fraud; comply with law; investigate violations; or enforce these Terms.

You may stop using the Platform at any time and may request account closure, subject to completion of pending transactions and retention required by law.

14. Governing Law and Disputes

These Terms are governed by the laws of India. Subject to applicable consumer rights and any mandatory dispute-resolution requirements, courts at Coimbatore, Tamil Nadu will have jurisdiction.

Before initiating formal proceedings, users are encouraged to contact Vekso support so that the issue can be reviewed and resolved promptly.

15. Changes to These Terms

We may update these Terms to reflect legal, operational or service changes. The revised Terms will be posted with a new “Last updated” date. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms, where permitted by law.