Your privacy matters at Vekso.

1. Introduction

This Privacy Policy explains how Vekso (“Vekso”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal information when you use our website, mobile application, customer services, seller services or other related offerings (collectively, the “Platform”).

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will seek it separately.

2. Information We Collect

Information you provide

• Name, phone number, email address and account credentials.
• Delivery address, billing details and order-related information.
• Seller registration details, business information, tax details, bank details and verification documents.
• Customer support messages, complaints, reviews, ratings and feedback.
• Marketing preferences and information submitted through forms or promotions.

Information collected automatically

• Device type, operating system, browser, IP address, app version and device identifiers.
• Usage activity such as pages viewed, searches, clicks, cart activity and order interactions.
• Approximate location derived from your device or IP address, and precise location only where you permit it.
• Cookies, pixels, SDKs and similar technologies used for authentication, analytics and fraud prevention.

3. How We Use Information

• Create and manage customer and seller accounts.
• Process orders, payments, refunds, delivery and returns.
• Match customers with nearby retailers and personalise product discovery.
• Verify sellers, prevent fraud, protect accounts and maintain Platform security.
• Provide support, respond to enquiries and resolve disputes.
• Send transactional notifications and, where permitted, promotional communications.
• Measure performance, improve features, develop new services and conduct internal analytics.
• Comply with tax, accounting, regulatory, legal and law-enforcement requirements.

4. How We Share Information

We may share relevant information only as reasonably necessary with:

• Retailers and sellers fulfilling your order.
• Delivery, logistics and fulfilment partners.
• Payment gateways, banks and fraud-prevention providers.
• Cloud hosting, analytics, communication, customer support and technology vendors.
• Professional advisers, auditors, insurers and regulators.
• Government authorities or law-enforcement agencies where disclosure is legally required.
• A successor entity in connection with a merger, acquisition, restructuring or sale of assets.

We do not sell personal information in the ordinary meaning of the term.

5. Payments

Payments may be processed by third-party payment service providers. Vekso may receive transaction references, payment status and limited payment-related information, but card, UPI or banking credentials may be handled directly by the relevant payment provider in accordance with its own terms and privacy practices.

6. Cookies, Analytics and Similar Technologies

We may use cookies, storage, SDKs and similar technologies to keep you signed in, remember preferences, understand Platform usage, measure campaigns, improve performance and prevent misuse. You may control certain cookies through your browser or device settings, although disabling them may affect functionality.

7. Data Retention

We retain personal information for as long as necessary to provide the Platform, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud and satisfy legal obligations. Retention periods may vary depending on the type of information and the purpose for which it is processed.

8. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and for promptly notifying us of suspected unauthorised access.

9. Your Choices and Rights

Subject to applicable law and verification of your identity, you may request access to, correction of or deletion of certain personal information, withdraw consent where processing is based on consent, update communication preferences or raise a grievance regarding our handling of your information.

Some information may be retained where required for legal, security, fraud-prevention, accounting or dispute-resolution purposes.

10. Children's Privacy

The Platform is not intended for independent use by children who are not legally capable of entering into a binding contract. A parent or lawful guardian should supervise and authorise any use by a minor.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through the Platform or by other appropriate means.